- Prices of the items don’t include the shipping fee.
- Shipping fee will depend on the address. It will be added to the total amount during checkout.
- Cancellation of orders are not allowed.
- The store has the right to revoke reservation of items if payment/deposit has not been made within three days.
- Status for shipped items can be tracked using the tracking numbers provided.
- The store is not liable for any delay, loss or damage incurred while the item is in transit.
- Strictly no refund on all items.
- Exchange of size is subject to approval by the Neon Island Team. It should be done within the week of purchase to be valid. Tags & hygiene liners should be intact.
- Items bought on sale cannot be returned/refunded.
Neon Island Team