• Prices of the items don’t include the shipping fee.
• Shipping fee will depend on the address. It will be added to the total amount during checkout. 
• Cancellation of orders are not allowed.
• The store has the right to revoke reservation of items if payment/deposit has not been made within three days.
• Status for shipped items can be tracked using the tracking numbers provided.
• The store is not liable for any delay, loss or damage incurred while the item is in transit. 
• Strictly no refund on all items.
• Exchange of size is subject to approval by the Neon Island Team. It should be done within the week of purchase to be valid. Tags & hygiene liners should be intact. 
• Items bought on sale cannot be returned/refunded. 

XO,
Neon Island Team